PPG Meeting 1st September 2016 @ 10.00am
Attendees:
Dr Scot Richardson                  Peter Hardman
Gloria Twidal                            David Birks
Sarah Flynn                               Tabitha Koroma 
Karen Andrew 
Tim Mason 
Janet Mason
Lynn Hardman

Agenda:
1.	Decide on a chairperson 
2.	Phone Lines 
3.	Dr Richardson to show draft leaflet 
4.	BP drop in health clinics 
5.	Surgery website
6.	Any other business 

Discussion regarding the new Urgent Care Department that is planned for Bransholme Health Centre, leaflet given with dates and times of consultations for public. 
It was decided that Tim Mason will be the chair person for the next six months.
Sarah had spoken to KCOM and they were unable to offer the facility to give patients a number in the queue when they called.
ACTION :It was decided to trial a new message advising patients of busy periods and to call back for routine appointments, prescriptions etc. Check phone line data to breakdown times and days when it is busiest.

Leaflet:  It was decided to reduce the size of the leaflet to more pamphlet size and to change the colour to make it easier for people to read, and to change the colour of faces to make it more ethnically diverse.   Our Facebook, Twitter and website address to be added.  Final draft to be shown at the next meeting.

On line access:  Log in ID is too long.  Karen to look into the possibility of patients being able to change their login ID.

Update on moving floors:  Nothing has been confirmed, petitions have been signed by patients.
Petitions to be sent to the CCG with a signed letter from Dr Richardson and Tim Mason (chairperson)

Self-Check in:  This is now working, a sign is to be put up to make patients aware to use it.  Karen to chase up when the Jayex board will be working.

Dr Richardson spoke about the Macmillan Coffee Morning event we are hosting on 30th September, also the Gold Standards Framework learning package that we have signed up to and Sign up to Safety, the safety pledge can be put on the website.

Next meeting will be 13th October @10:00 am

Agenda to be sent out two weeks before the meeting and minutes to be brought to the meeting.